Family Tree Maker 2019 FAQ | Family Tree Maker Support

We understand that our customers might have multiple questions regarding Family Tree Maker, and that is why we have a separate FAQ page for them. Additionally, we also advise our customers to contact Family Tree Maker support to resolve their queries.

Here Some FAQ’S

  • How can I purchase my copy of FTM 2019?
  • Which version of Family Tree Maker I should buy?
  • How do I get my download links?
  • Is there a mobile app for Family Tree Maker?
  • When do I need a family pack license?
  • Can I use my existing Family pack license on an upgrade?
  • Is there an update for Family Book Creator and Charting Companion in FTM 2019?
  • What I should do before performing any upgrade?
  • How do I discover the new features available on Family Tree Maker?
  • Do I get a hard copy of the companion guide?
  • What are the system requirements for FTM 2019?

How can I purchase my copy of FTM 2019?


If you are purchasing Family Tree Maker for the first time, and never had one previously, then visit the online store at familytreemakerhelps.com You can place your order on the online store. Once the order is placed, you can either download the copy of the software or place a for DVD or USB. In case of DVD or USB, it will be shipped to the mailing address

If you are an existing customer, and already owning a copy of FTM, then you have the option of upgrading the software. If you have FTM 2017, you can upgrade to FTM 2019 or FTM 2020. All the existing customers upgrading to a higher version are eligible for upgrade discounts. If you are not sure of the version to upgrade, you can always connect with the Family Tree Maker support. As an existing customer, if you have subscribed to MacKiev’s email, then you will receive upgrade offers from MacKiev. If you are not subscribed, then you can sign for the newsletter on this link familytreemakerhelps.com

Which version of Family Tree Maker I should buy?


As mentioned, there are three versions in which the software is available, download, DVD, and USB. The download option is the cheapest as well as fastest. One can initiate the download instantly after placing the order. However, the DVD and the USB can be purchased as a backup to the online download so that if the downloaded software is deleted, it can be reinstalled from the physical media. Additionally, the USB drive comes with 14 GB of additional space, that can be used for storing other files.

How do I get my download links?


Once you have placed the order, you can go to the FTM 2019 Upgrade center. Provide the user verification details, and verify the user. Post successful verification, the download links will be displayed.

Is there a mobile app for Family Tree Maker?


Family Tree Maker Connect is available as an app on both iOS and Android. It is the mobile version of FTM 2019.

When do I need a family pack license?


A family pack license is required, when you are installing the application on more than one computer. It is required when more than one user is registered to use the application. However, if there is only one user, and the application is installed on both the desktop and laptop, in that case, a Family pack license is not required.

Can I use my existing Family pack license on an upgrade?


Yes, if you have the Family Pack license for FTM 2017, then you need to have bought a new one for FTM 2019. You can contact Family Tree maker support for migrating from the old version to the new one.

Is there an update for Family Book Creator and Charting Companion in FTM 2019?


Yes, the plugins for Family Book Creator and Charting Companion has been updated in FTM 2019. You can download the latest plugins from the download links. Alternately, the latest plugins can be downloaded from the publisher websites as well.

What I should do before performing any upgrade?


As a best practice, always take proper backup of the trees, before migrating from one version to another.

How do I discover the new features available on Family Tree Maker?


The best way to discover the new features will be through the companion guide. The companion guide can be downloaded from the Help menu in PDF format. In the companion guide, there is a special symbol that earmarks the new features.

Do I get a hard copy of the companion guide?


The good news is, now the companion guide is available in printed format. You can pre-order it at a 40 percent discount.

What are the system requirements for FTM 2019?


Family Tree Maker is available on, Windows, as a desktop application. It is also available as Family Tree Maker Connect mobile app on iOS and Android.

System requirements for installing FTM 2019 on Windows:

  • Operating System: Windows 7 and later, including Windows 10
  • Hard Disk: 900 MB available disk space
  • Memory: 2 GB of RAM (4 GB recommended)
  • Display: 1024 x 768 resolution

For mobile, FTM 2019 can be installed on IOS 12 or later, and Android 5.1 or later.