About Us

About Us

How do we work?

We are your best-trusted advisors for all the software problems that you might come across while using Family Tree Maker. We ensure steady online support for all the software issues. The support is provided through phone and chat. We also provide remote support to our customers, where a certified technician provides support right at the customer’s place. For all hardware issues, we provide onsite support with hassle-free replacements. All our technicians are trained and carry decades of experience with them.

How should I pay for your services?

We provide premium IT services to our customers, and that is why our services are chargeable. Our services are specialized, as our technicians have huge experience in supporting ancestry services. That is why when you pay for the services, you pay for specialized professional services. In case, you are looking for free support or free services, you can contact MacKiev directly.

However, MacKiev doesn’t provide free phone support or free remote support. So, if you want phone support or remote support, then you will need to pay for the services. We accept payments in various modes, keeping the convenience & comfort of our customers in mind.

Is it safe to give remote access?

Remote access is completely safe. Our technicians remotely log in to our customer’s computer using Logmein, which is safe. It is one-time access, and once the session ends, the access is immediately terminated. When are our technicians are logged in, working on the computers, customers can view whatever they are doing on the computer.

On some occasions, the technician will take permission from the customer before performing any operation. At any point, the technician will not be accessing any personal data on the customer’s computer. Our operations are completed regulated under the US Data protection act, which is a safety assurance for our customers. Meanwhile, while our technicians are working remotely, you can ask him questions or interact with him regarding the issues you are facing with the software.

Why we are best?

We are best due to numerous reasons. All our technicians are certified with industry-standard certifications. Collectively, they have over five decades of experience which defines their professional expertise. Our technical team is also trained in soft skills, which equips them to provide seamless customer service to our customers and create customer delight.